The Affari Edge Blog

While scanning today’s edition of The New York Times, I came across a rather interesting article regarding a whole new look for casual dining chain Applebee’s. In an attempt to pump up sagging sales, Applebee’s is launching a whole new ad campaign featuring the voice of comedienne Wanda Sykes as the company’s “spokesapple”. The spots, part of Applebee’s annual $180-million ad budget, features a feisty apple convincing people who are eating alone to get together with friends and family at Applebee’s for a meal. But the chain isn’t just stopping there. The entire chain will undergo a renovation in terms of a new logo, new uniforms, new building designs, and an upgrade on interior decorating.

Now at first I have to give Applebee’s some props for this massive public relations overhaul. Their recent ad campaigns, under former agency Draft FCB (Applebee’s is now with McCann Erickson) didn’t make the chain stand out from other casual dining chains such as TGI Friday’s or Chili’s. And with the economy to blame mostly for slumping sales (higher gas prices and a shaky housing market means less disposable income for the family to eat out), why not shake things up with a new look and a new feel to remind customers you still exist.

I also have to commend Applebee’s on how it has built up to this weekend’s unveiling of the ad campaign by taking out a full-page ad in USA Today on October 9th, directing readers to a website featuring “tryouts” by other types of apples for the Sykes apple that was eventually chosen. Applebee’s then allowed the videos to spread virally through websites such as YouTube to create a buzz. With Applebee’s wisely buying commercial time during TV programs such as “Desperate Housewives” and “Extreme Makeover: Home Edition”, the chain is hitting it’s target audience– the moms of these families who ultimately decide where the family will eat.

But the biggest problem I have with Applebee’s has nothing to do with the new ad campaign or the refreshed logo and look of the place. To me, it all comes down to the food. Now maybe it’s because I’m a 30-year-old man and I don’t play on the emotional pull of “Together is Good”, but for a place like Applebee’s I’m just thinking about what I’m getting to eat. To me, a basket of boneless chicken wings at Applebee’s will taste just as good (or bad) as the same order of boneless chicken wings from Chili’s, TGI Friday’s, Ruby Tuesday’s, or Bennigan’s. With all of these aforementioned chains offering essentially the same line of food (burgers, chicken, sandwiches, fattening appetizers, and 2-for-1 drafts), there’s just no good reason for me to select one over the other. And most importantly, and this is what kills casual chains from the male point of view, I can think of several local or regional restaurants here in the Tampa Bay area (such as Tank’s Tap Room or Beef O’ Brady’s) who offer food that taste BETTER than a national chain and cost just about as much.

Applebee’s isn’t too worried about the smaller restaurants, rather it’s the fast food giants who have helped dragged down the casual dining market a bit. MacDonald’s, Burger King, and Wendy’s, now offer healthier top-end choices along with their traditional greasy burgers. Kentucky Fried Chicken (trying to wean itself from the “KFC” moniker) is trumping how their low-priced combo meals are in fact meals and not fast food. Sister company Pizza Hut claims their family meals of pizza and bread sticks, or big servings of pasta, cures all ills when it comes to cooking for the family.

So it’s going to take more than just a new look and an altered menu for Applebee’s to pull ahead of the crowded, yet lucrative, casual dining market. Bennigan’s plays up the Irish pub angle (although as an Irishman I’m not buying it) while TGI Friday’s plays up the “flair” card with wacky outfits and drink specials. Red Lobster cornered the chain seafood market while Olive Garden snagged the middle-class Italian market. Applebee’s will have to come up with something creative with their cuisine, not their logo, to really make the other apples in the casual dining bunch look like oranges.

This entry was posted on Friday, October 26th, 2007 at 1:17 pm and is filed under Other, Media, Advertising, Video, Viral. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.